Returns & Exchanges
Policy
NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY.
No Changes
No changes will be made once an order has been placed.
Due to the pace of our business, we are unable to make changes to orders once they have been placed.
Returns
Customers are responsible for RETURN/EXCHANGE shipping unless the order was filled in error or defective.
RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.
A number of discounted items may be marked FINAL SALE in which case they are NOT eligible for exchange or store credit.
Items sent beyond 7 days are subject to a 30% RESTOCKING FEE.
Please use the Returns FORM that was shipped with your order.
Please be sure to include your order number and the returns form with your return. Please be sure to FILL OUT THE FORM in its entirety if you are exchanging to indicate the SIZE/ COLOR you are exchanging for.
Exchanges
Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.
Orders received without a filled out return form, or forms that do not indicate the SIZE/ COLOR you are exchanging for, will be issued credit
Conditions
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
PLEASE NOTE: Items for exchange or returns must be sent back in appropriate shipping bags or boxes, as reshipping items without concealing may result in theft of items.
Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .
Returns Received
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email. Items sent for return that are NOT eligible for credit are subject to a restocking fee OF NO LESS THAN 30%
Damaged Items
If you receive an item that is damaged, please contact customer service immediately by sending an email to: orders@maivans.com
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@maivans.com